Customer Portal

Branded external portal for operators and owners — aircraft status, linked technical records, and commercial documents without granting full system access.

Overview

Your customers and aircraft owners need visibility — not a login to your entire CAMO system. The AirOS Customer Portal provides a controlled, branded external experience: account-based access, per-aircraft status views, linked entry visibility, and commercial document delivery — scoped by what you choose to expose.

CAMOs and MROs onboard CRM accounts to portal access, issue credentials, and link fleet records customers are entitled to see. Combined with customer quotes, invoices, and workscope collaboration, the portal closes the loop between commercial relationship management and continuing airworthiness transparency.

Customer Portal
Customer Portal

Features

  • Branded Login Experience: Customer-facing login with organisation branding and scoped account access
  • Aircraft Status Views: Per-aircraft operational and airworthiness summary for entitled account holders
  • Linked Entry Access: Expose selected technical records, documents, and work packages to customers
  • Commercial Document Delivery: Customer quotes, invoices, and commercial documents through the same portal
  • CRM Account Integration: Portal provisioning tied to CRM accounts, contracts, and onboarding workflows
  • Workscope Collaboration: External visibility into agreed workscopes and MRO delivery status
  • Audit Trail: Logged portal access and document views for commercial and quality governance
  • Controlled Permissions: Granular control over what each customer account can see — nothing more

Transparency without opening your entire CAMO system

Aircraft owners, operators under CAMO contract, and commercial customers need visibility into status, documentation, and delivery — not a login to your full airworthiness platform. The Customer Portal provides a branded, account-scoped external experience.

What customers see — and what they do not

You control exactly what each CRM account can access:

  • Aircraft status summaries for entitled fleet records
  • Linked technical entries — work packages, documents, and records you choose to expose
  • Commercial documents — quotes, invoices, and agreed commercial artefacts
  • Workscope progress where external MRO collaboration is part of the service

Every view is audit-logged. Customers get transparency; you retain governance.

For CAMOs and MROs with commercial relationships

Portal provisioning ties to CRM accounts, contracts, and onboarding workflows. Combined with ADX for structured CAMO–MRO exchange and the workscope portal for external maintenance delivery, the Customer Portal closes the loop between commercial relationship management and continuing airworthiness transparency.

Typical use cases

  • Managed aircraft owners reviewing airworthiness status and upcoming maintenance
  • Charter clients with contracted visibility into assigned fleet
  • MRO customers tracking workscope delivery and release documentation
  • Commercial teams delivering quotes and invoices through the same branded experience

The portal is designed for aviation professionals who sell trust — not just flight hours or hangar capacity.